September 26, 2023
Male and female on headsets.

With the suitable prompts, ChatGPT can supply concepts for higher customer support.

Synthetic intelligence-powered chatbots have served buyer assist roles for a number of years. ChatGPT has created extra alternatives.

Listed here are widespread buyer assist wants and ChatGPT prompts to assist deal with them.

ChatGPT Prompts for Buyer Help

Compose customer-service emails. Writing a customer-service e mail is usually a problem. It ought to be generic sufficient to work for all clients but particular to reply every want.

ChatGPT can write and tweak emails repeatedly. Begin with a generic immediate, similar to:

You’re an ecommerce retail store promoting automotive components. Create an e mail template thanking your clients for his or her purchases. Goal the e-mail to possible purchaser personas.

After which observe up with extra prompts as wanted:

  • Make it shorter.
  • Change the tone to be extra casual or pleasant.
  • Add a “Subscribe to our e-newsletter” call-to-action that blends with content material.

Re-engage inactive shoppers. There’s no good technique to entice lapsed clients to purchase once more. However ChatGPT can generate e mail concepts for re-engagement. Right here’s a pattern immediate:

You’re an ecommerce retail store promoting automotive components. Generate concepts to re-engage clients who haven’t bought for six months. For each thought, craft an e mail and a social media put up. 

Replies to constructive evaluations. Saying “thanks” on Google Native or Yelp with the identical message can seem insincere. ChatGPT can assist:

Generate 20 messages to thank clients for constructive evaluations on Google, Yelp, and Fb. Make them quick however totally different.

Replies to adverse evaluations. Responses to adverse evaluations threat annoying clients much more. ChatGPT can generate empathetic phrases and ideas:

Generate 15 phrases to show empathy to clients who had a adverse expertise with our enterprise.

You could possibly additionally ask ChatGPT to critique a response:

That is my reply to adverse suggestions from a buyer [TEXT]. Critique my response and supply options for bettering it.

Analyze social media sentiment. ChatGPT can assessment and set up mentions of your model on social media by way of these prompts:

  • Categorize the mentions primarily based on sentiment.
  • Establish mentions that want replies and generate a response.

Create buyer surveys. Crafting an efficient buyer survey is troublesome. The goal is to elicit respondents’ standing and opinions with a minimal variety of questions. Right here’s a immediate to solicit ChatGPT’s assist:

You’re an ecommerce retail store promoting automotive components. You wish to survey clients for his or her expertise along with your website. Compose questions for actionable insights that generate a excessive response. 

Different survey prompts may deal with particular conditions, similar to account cancellations or cart abandonments.

Generate phone scripts for conversations with sad clients. Partaking ChatGPT with hypothetical assist calls is a helpful coaching technique for brand spanking new personnel. Allow them to immediate ChatGPT with situations for pissed off clients and the way it addresses them.

Right here’s a immediate:

You’re a buyer assist particular person at an ecommerce retail store promoting automotive components. Generate three situations of why clients could also be sad along with your services or products. For every state of affairs, create a phone script addressing the sad buyer.

Different prompts may seek advice from a specific prevalence, similar to recommending an inferior half or charging the improper value.

Take a look at the crew’s customer support abilities. ChatGPT can assist handle assist personnel and enhance their abilities. Right here’s a immediate:

I handle a buyer assist crew at an ecommerce store promoting automotive components. I wish to take a look at their customer support abilities. Generate a 20-question quiz to check these abilities. Embody solutions. 

Don’t overlook to refine your immediate or ask follow-up questions as wanted.